by Ellen Craven | Feb 11, 2026 | Healthcare Marketing, Strategy
Hospital and Health System leaders know AI holds massive promise for efficiency, diagnostics, and patient care. But too many are discovering that shiny tools alone don’t deliver—without rethinking how people work, those investments sit unused. The real transformation...
by Ellen Craven | Jun 10, 2025 | Springboard News, Strategy
People don’t stop being customers when they become patients. They expect ease. Expect to feel seen. They order dinner from HelloFresh. Try on glasses at home from Warby Parker. Get same-day delivery from Amazon Prime. And when it’s time for a mammogram or specialist...
