Creating a Heartbeat Brand Requires Knowing Your Audience in New, Relevant Ways

Creating a Heartbeat Brand Requires Knowing Your Audience in New, Relevant Ways

Most research studies provide excellent insights into your brand.  For example, knowledge, attitudes, and perceptions people have of your brand, their intent to use, and likelihood to recommend.  In addition, there’s data collected on who replied to the survey; gender, age, income, etc.  Yes, this tells you about what people think of your brand.  However, it doesn’t tell you anything about the people who use it, or want to use it.  Creating the highest level of relevance with your brand requires knowing more about the people you’re targeting than has been customary. Just like in good advertising practices, it’s about them – not you.  A heartbeat brand is one that appeals to the interests, lifestyle, visions and dreams of your audience.  Use your market research to help you understand these traits so your brand can be more effectively positioned and modified to meet their needs. There should be a section within your questionnaire that asks people about what matters most in their lives.  How they spend their time, activities they enjoy, hobbies they pursue, etc. Armed with this information, you can begin to reflect these passions and interests in your brand communications. Images become more than design background; they become eye-catching relevant scenarios. Your audience sees themselves and how their life intersects with your brand, not the other way around. Knowing your audience in new, relevant ways will help you create positioning and messaging platforms that break through and become noticed.  Why?  Because you’ve captured the essence of what’s most important to people you’re trying to influence, not trying to influence them with your brand message. Contact us today to learn more about your heartbeat...

Putting Strategy in Your Content | Marketing & Advertising

How savvy healthcare marketers are using content to more effectively tell their brand’s stories to engage, attract and retain customers. We all understand that the benefits of content marketing help build awareness, authority and trust for your brand in a way that helps your audiences make decisions and take action. And we also get that Google values fresh and original writing, leading to better SEO and more visitors to your website. But how do you put an actionable strategy behind everything you create? The roadmap goes like this:  Plan, Create, Distribute, Measure, Optimize, and Repeat. Plan First, understand the marketing purpose of everything you produce is to support your organizations strategic objectives – make sure your content strategy is on sync with them and generate content that’s aligned. Planning also includes the following: Your target audiences – their needs, wants and desires Your organization’s point-of-view – to uniquely carve out your niche The specific themes, causes or initiatives that support the goals of your organization This is also the time to identify your sources – service line directors, physicians and other influencers in your organization that will help generate ideas, vet and approve any clinical language. Create Use the insights from your sources to create content that’s original, specific to your organization, and unique for Google. Even more, ensure it aligns with your strategic objectives. This can take many forms, but as with most of the marketing communications produced now – think mobile first. Other creative considerations should include: Selecting the most appropriate platforms, including the following: Web, blogs, online videos, Facebook Live events, social media posts and ads, case studies, podcasts, eNewsletters are all forms of content and are all measurable Speaking the language and designing specifically for the demographic of each social media platform Directing your audience to a specific page on your website or to take a specific action Use this to help your audiences better understand how you can help, the options you provide, and ultimately the benefits of choosing you. Distribute As Jay Baer, digital expert and New York Times best-selling author once said, “Content is fire and social media is gasoline.” It’s like social media was made for distributing content, and fortunately, most platforms can help us target our desired audiences very effectively – with minimal investment. Distribution best practices include the following: Put all pieces you produce into as many channels as possible, but remember to customize for each to ensure it resonates with its intended audiences Use content to expand your “owned” audience by soliciting engagement and content sign-ups on your website Create a repository for everything you create. It can be a page on your website that visitors (and Google) can find organically to access advice and the latest news from your organization – many purposely make this page look like a newsfeed Measure Measure, test and test again. Create a scorecard for each campaign that includes analytics and the desired “conversion events”; this will help you prove success and guide content going forward – never be content with your content.  Test the following: Emotional stories vs. facts and figures Various creative approaches, images and channels Target audience, time of day and geographic reach of your social media posts And don’t be afraid to fail – not everything that’s created will be a home-run, learn from every piece of content that’s distributed, and move on. Optimize The data will tell you what works and what doesn’t from a content, audience and media channel standpoint. Use that data for optimization, including: If your audiences engage with testimonials and real-life stories more than facts and awards, give them more.  As a result, start using that lens to produce future writing If video is the preferred vehicle, find more ways to incorporate it The thing we’ve always liked about digital media is the ability to use analytics to shift your media spend to where it will above all, work hardest for your brand. Repeat We all know building a brand is never a one and done. Keep engaging your target audiences with content that, from the data you collect, is valuable to them. Learn more about how Springboard can develop and support your content strategy by clicking...
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