Reviving your Healthcare Brand’s Cultural Relevance with CSR

Reviving your Healthcare Brand’s Cultural Relevance with CSR

Twenty years ago, when some companies were “printing money,” corporate social responsibility (CSR) strategies were often developed as a way to deflect consumer attention away from big profits, write-off more expenses, and – in fairness to those who did – do good for the sake of society. Studies prove that CSR has a positive impact on a brand; increasing preference, loyalty, and engagement. The companies benefit, too, with less employee turnover and more revenue. That was then. This is now, and CSR seems to have taken a back seat. Not saying it doesn’t exist, but it appears less visible and instrumental in brand strategies. There are probably good reasons for this; certainly digital media is highly targeted and therefore these types of initiatives are not as mainstream as they once were, markets are much more competitive and some brands can’t afford to spread budgets too thin, and senior marketing people are less willing to take risks and implement programs that don’t generate an immediate ROI. After all, CMO’s are the most volatile in the C-suite with an average tenure under five years and constantly feel the heat in terms of performance – and CSR initiatives can’t always be measured in weeks or months. Beyond the economy and corporate performances, the world needs more CSR and it can do wonders for your brand relevance. We live in a time of social turmoil; whether it’s tragic mass shootings, political divide, acts of hatred and bullying, or just a general sense of uneasiness in our world. This is not a climate for strong brand “selling.” In fact, there are many audiences (i.e. Millennials) who don’t want to “buy.” They want to support, help, and heal. And your brand should focus on these initiatives, too. Brand relevance is created not only on what’s important to your consumers lifestyles, but also what’s meaningful in their lives. Marketers have reacted well to changing lifestyles by recognizing today’s “family” is vastly different from 20 years ago and showcasing these different profiles in their communications strategies. But the opportunity exists to also recognize social trends and create CSR strategies around how your brand is helping the world or community in which it lives. Take a stand. Have a POV. Make a case. Do more than “sell” your brand. Look for non-traditional ways to integrate your brand into the lives of your constituents, both inside and outside your organization. Years ago, a great client – Lehigh Valley Health Network – was willing to put its money where its heart was and developed and launched one of the nation’s first anti-texting/while driving campaigns. Using the theme, “Stop in the name of love,” the initiative underscored the dangers of distracted driving and created a multi-layered strategy including yard signs, community ed events, physician engagement, and traditional media to spread the word. Oh, they also were willing to invest in the Diana Ross’ music to make the effort more visible and memorable. Talk about being culturally relevant – engagement was never higher and the organization benefited from all the metrics; employee satisfaction, revenue, loyalty, you name it! Bottom-line, CSR isn’t about the bottom line. It’s about creating a “heartbeat” for your brand. Using its strength of it to do good and make people feel better. And in today’s world, there’s nothing more culturally relevant than...
5 Tips to Keeping Your Healthcare Marketing Content Fresh

5 Tips to Keeping Your Healthcare Marketing Content Fresh

Coming up with fresh content for your healthcare website can be challenging, but is vital since content is the most important ranking factor in Google’s search algorithm. Stale content can lead to bored readers and duplicate content can lead to penalties from Google.  Don’t let content on your website become dull and repetitive by following these tips below to keeping your healthcare marketing content fresh. 1. Research Hot Topics and Keywords Use Google Keyword Planner and Answer the Public to see what people are searching for on the web that’s related to your business and services.  These are the most searched keywords, phrases and questions – if you don’t have content on these topics, you are missing a huge opportunity to reach these people. As you can see from the chart below, about 50% of blog traffic is found through search results.  It is crucial to write blogs on relevant topics that people are most interested in. Source: Neil Patel 2. Take Advantage of Holidays and Healthcare Awareness Months Every month, there is either a holiday or healthcare topic to spread awareness and show support.  Take advantage of writing blogs that are relevant and timely to your services. Content can include education on the monthly healthcare awareness topics and tips on how to stay healthy during the holidays. 3. Investigate Your Competition Take a look at your competitors’ websites and blogs to generate new ideas and topics.  It is not recommended to copy their content, but it is helpful to get ideas that you can publish at a later date. This will help you compete with like-businesses and stay relevant in the market. 4. Mix Different Types of Content Together While written content is a strong ranking factor for Google, pair it with short video snippets, infographics, podcasts, and more.  Instead of just reading content, these mixed media types are helpful to keep visitors engaged and interested in your blog posts. Also, it’s always a bonus to post videos on YouTube since Google owns this video social media platform. 5. Rewrite and Update Existing Pages There is always room for improvement.  When you can’t think of a new topic to write about, take a look at your old blogs to see how you can make them better.  Your old content may include outdated statistics or research that is no longer relevant.  Take the time to rewrite these pages – Google will see these changes as fresh content.   If you’re ever stuck on what to write for your healthcare marketing content, consider these 5 tips to keep your content fresh and relevant.  For more information, please contact Springboard Brand & Creative...
4 Strategies for Branding Medical Practices

4 Strategies for Branding Medical Practices

Branding Your “Branded” Medical Practice When you hear the word “brand,” your first thought may be a logo or a tagline, especially if you are tied to a branded health system. However, branding your medical practice is much more than that, and more complicated. Your medical practice brand should create a unique space in the minds of your key customers and help you attract new patients. The goal behind a branding campaign is to develop messaging that will raise awareness and engagement among potential customers.  It should help you stand out from the crowd and then get customers to use and prefer your practice so that when the need for your services arises, they automatically think of, and choose, YOU. So, what does this mean to your medical practice? Defining your brand will help you identify where you are now, and where you want to be in the minds of your customers. With this information, you will be able to chart your future course, prioritize your plans, use your resources effectively, inspire your staff and stakeholders, and ultimately increase patient volumes. So, how do you go about building a brand for your practice? Here are four strategies: 1. Identify your core competencies You must first identify your where your practice is now, in terms of core competencies, including: competition market trends key services unique benefits target audiences as well as customer knowledge, attitude and usage The goal is to identify the unique equity (your overarching market position) for your medical practice and the appropriate strategy.  This includes brand platform, essence, and overall “story” to the marketplace that appeals to the unique traits and needs of your prospective patients. 2. Determine your brand story Uncovering your unique equity will help your practice discover your core brand story. In addition, you have the challenge of complementing the system brand for your enterprise. Springboard’s approach to positioning engenders a greater appreciation of your brand essence and generates an in-depth understanding of your brand promise to the marketplace. Your medical practice story should encompass the common strengths, personalities and competencies of your physicians and office staff. This will help develop the most effective and powerful ideas to communicate the new brand platform. 3. Engage internal audiences Once the desired brand position has been established, you must ensure that brand is reinforced by all members of the practice. Your brand is something your patients feel, hear or see when they visit your office, interact with you or deal with your staff. It includes all touchpoints with of your practice; from the sign over your door and the usability of your website to the educational and promotional collateral you provide to patients, such as brochures and direct mail. The success of your brand ultimately depends on your patients’ experiences, and how they perceive your practice. Energizing and engaging your internal audiences is key. 4. Promote your story to external audiences Now it is time to deliver your story to your target audience. This process involves developing the most effective and powerful ideas to communicate your new brand platform, then promoting your messaging via online and traditional marketing tactics such as websites, landing pages, digital and social marketing, print ads, online videos, etc. In terms of communications, Springboard believes there should be a smooth transition of the brand strategy into creative execution and market implementation.  The key here is that the brand strategy does not get “lost in translation” when bringing it to the marketplace. Springboard has full-service capabilities in the development and implementation of brand strategies and communications programs, bringing campaigns to life in all media; traditional and digital.  Contact us today to learn more about how we can help develop and tell your brand...
How to Pitch Your Marketing Plan and Budget to Leadership

How to Pitch Your Marketing Plan and Budget to Leadership

Lessons from the Shark Tank Smart marketers will treat C-suite presentations as if they were walking into the “Shark Tank” to sell not only their marketing plan, but the strategic vision and value they bring to the organization. If you’re like millions of Americans, you’ve seen the award-winning television show “Shark Tank,” in which entrepreneurs have 10 minutes to sell investors on their business idea. Now transfer that image to the last time you walked into the C-suite to sell your annual strategic marketing plan and budget. “It can be a similar experience,” said marketing consultant Rob Rosenberg, president of Springboard Brand & Creative Strategy, Ltd., in Chicago. “You have a limited time to give your presentation to a skeptical audience who has typically been sitting in a conference room for hours listening to numerous other pitches involving new investments or the request for more resources.” Read more on SHSMD’s newsletter Spectrum that features an interview with Rob Rosenberg and Paul Szablowski. Contact Springboard for more...
6 Tips for Marketing Your Products and Services to the Hospital C-Suite

6 Tips for Marketing Your Products and Services to the Hospital C-Suite

One of the benefits of working closely with hospital C-suites on branding initiatives is developing a deep understanding of their goals, motivators and pain points. Here are some of the techniques (strategic and tactical) that we’ve employed on behalf of healthcare B2B clients to reach this audience: 1. Focus on their business goals Understand that the end goal for hospital C-suite leaders is improving revenue, quality and safety.  And these all impact patient satisfaction and reimbursement. This audience is also focused on competitive advantages, growth through strategic partnerships, mergers and acquisitions, sustainable cost control and reducing risk. Your messaging must speak to their goals, not your features and functions, to get their attention. 2. Develop hospital C-suite personas Understand who these decision makers are, and develop personas that outline their individual goals, motivators and pain points, relative to your product or service. Having this deep understanding will help craft the right messages. 3. Your value proposition must resonate Use the information gathered in the personas to create a unique promise or value proposition for each member of your target audience. Understand what will resonate with them, based on their motivators and pain points, and put that to work in your communication and messaging strategies. 4. Tell them something they don’t know How can your thought leadership enlighten and help the C-suite make smarter decisions and achieve their business goals? Do you have proprietary research, a relevant blog, white papers or webinar series they can follow? Develop a goal-based content strategy to get their attention and demonstrate value for your insights. 5. Meet them where they are going, literally While we’ve found traditional marketing tactics, like email and direct mail can still be effective, this audience values personal interactions. Develop opportunities to engage with them face-to-face. Event marketing can be a great opportunity to present, exhibit and even take small groups to dinner. Get creative to get in front of the hospital C-suite at conferences and other events they attend. 6. Make an influencer the hero Sometimes the hospital C-suite decision maker is simply unreachable. Engage the beneficiary of your product/service; this could be a service line director, head of population health or another administrator and get them excited about the opportunity. Arm them with the ammunition they need and enlist this influencer to gain approval for your solution. This kind of “pull-through” can be an effective “sell-in” strategy.   Getting the attention and having meaningful conversations with C-suite leaders is difficult. and you may only have one shot – so know your audience, understand how your product or service will help them achieve a business goal, do your strategic homework, put on your consultant and C-suite hats, and get creative when it comes to personal engagement. For more information on how Springboard is helping B2B companies succeed, please visit https://www.springboardbrand.com/clients/b2b-healthcare-marketing/ or contact me at mike@springboardbrand.com to discuss your opportunity.  ...
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