ACCOMPLISHMENTS DUES REDUCTION $ 1m 2017 DUES REDUCTION IHA Performance in Member Survey Dramatically Exceeds Association Industry Benchmarks 9.8on a scale of10 IHA PERFORMANCE RATE ––––––––––––COMPARED TO –––––––––––– 8.0 INDUSTRY BENCHMARK Redesigned Leadership Summit Results in record attendance Education 76 EDUCATION PROGRAMS OFFERED IN 2017 5.6k STAFF FROM MEMBER HOSPITALS AND HEALTH SYSTEMS SERVED Successful launch of new TEAM-IHA website ON TIME UNDER BUDGET BETTER GRASSROOTS ADVOCACY BETTER OPERATIONAL EFFICIENCIES BETTER FLOW OF INFORMATION CONTEMPORARY 2017 PARTNER TRUSTED Serve members as a high-performing organization that emphasizes customer value while serving as an effective convener for all healthcare stakeholders 7 GENERATED OPERATING EFFICIENCIES WITHIN THE ASSOCIATION TO REDUCE COSTS AND ENHANCE MEMBER VALUE